Client Services
 
FREQUENTLY ASKED QUESTIONS
How does a traveler qualify for your services?
A traveler must have a roundtrip ticket to qualify for our services and be in Hawaii for less than 60 days.

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What services can you provide for the traveler?
We are a temporary lifeline. We provide initial emergency assistance until the traveler can contact family and friends at home to help them out. We are not a long-term provider or an insurance company.

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Who do you help?
We help travelers who are in distress and are victims of unfortunate incidents. This category may include those who are stranded, those who have lost their purse or wallet, as well as victims of theft, car break-ins, medical emergencies, and even death. Every referral is handled on a case-by-case basis.

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Do you advance cash?
No, we do not give out cash, but we can provide meal vouchers and other services if needed.

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Do you pay for airfare to Hawaii or to go back home?
We do not pay for airfare, Hawaiian vacations, or relocations to Hawaii.

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What do you do?
Depending upon the need and severity of the case, the following services may be provided: prepaid calling cards, meals and clothing, store gift certificates, ground transportation, entertainment, and assistance with discounts such as hotel rooms. While we do our best to assist travelers, we cannot guarantee that all services will be provided at all times.

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Do travelers have to pay for your services?
All of our services are complimentary.

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Do you pay for medical expenses?
No, we do not. However, we can refer a traveler to a medical facility where a payment plan can be arranged.

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Do you pay for funeral expenses?
No, we do not. However, we do offer moral support and referrals to a number of funeral homes. We also explain the process of sending a family member or loved one back home.

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Travelers Aid of Honolulu • Waikiki Shopping Plaza • 2250 Kalakaua Avenue, Suite 403-3 • Honolulu, HI 96815
Phone: (808) 926-8274 • Fax: (808) 926-0500 • Email: jrich-vash@hawaii.rr.com